Your One-Stop Managed IT Partner in Hong Kong
Operations, Security, Cloud, Development — One Team, One Accountable Partner
From startups to mid-market enterprises, Artek Global gives you the stability of an in-house IT department at 40% lower cost — with three flexible engagement models tailored to your team, budget, and growth stage. Local team. Transparent subscription pricing. 15-minute first response.
Book a Free IT Health CheckExplore Engagement Models
The Numbers Speak for Themselves
A decade of trusted IT partnerships across Hong Kong's most demanding industries.
0+
Hong Kong businesses served
Finance, professional services, retail, e-commerce
0+
Endpoints under management
Workstations, servers, network devices
< 0 min
Average first response
24/7 automated monitoring & alerting
0%
SLA achievement rate
Verified over trailing 12 months
0+
Certified engineers
Microsoft, Cisco, AWS, Azure certified
0+ years
Hong Kong market experience
Deep expertise across SME to enterprise
One Size Fits None — Choose the Model That Fits Your Reality
Every business has a different IT maturity, team structure, and growth trajectory. Instead of pushing a one-size-fits-all package, Artek offers three composable engagement models. Pick one — or mix them as your needs evolve.
Fully Managed IT
Best for
SMEs with 15–100 staff and no in-house IT team
Scope
End-to-end ownership of every IT function — effectively your outsourced IT department
Core value
The full capability of an IT team at roughly the cost of one junior hire
Explore Fully Managed IT
Co-Managed IT
Best for
Mid-market businesses (50–500 staff) with 1–3 internal IT team members
Scope
An extension of your existing IT team — filling capability gaps and absorbing workload spikes
Core value
Your in-house IT focuses on business strategy; we handle the grind and the graveyard shift
Explore Co-Managed IT
Specialist Managed Services
Best for
Established IT teams needing to fill a specific technical gap
Scope
Managed coverage of a single domain — without disrupting your existing setup
Core value
Access world-class expertise in one domain, on subscription, without hiring or restructuring
Explore Specialist Managed
Managed IT Services
Four pillars. One accountable partner.
Every engagement is built on the same operating model: senior engineers, documented processes, and measurable SLAs — delivered from Hong Kong, for teams across Asia Pacific.
CO-MANAGED IT
Co-Managed IT Support
Extend your internal IT team with senior engineers, escalation support, and shared tooling — without giving up control of your environment.
Learn MoreSecurity Operations
Cybersecurity Managed Services
Around-the-clock monitoring, detection, and response aligned to recognised frameworks — built for regulated businesses in Hong Kong and APAC.
Learn MorePublic/Privarte Cloud
Cloud Managed Services
Expert management of Azure, AWS, and Microsoft 365 environments. From cloud migration to daily operations to cost optimisation — all handled under one roof.
Learn MoreDeskside Support
Onsite & Field Support
Some things you can't fix remotely. From office IT setup and structured cabling to scheduled onsite engineers — we've got Hong Kong covered, on the ground.
Learn MoreWhy Artek
In-house vs. Artek vs. Traditional IT Vendor
Before you decide, put the three options side by side. Here's how they actually stack up in the Hong Kong market.
| Dimension | In-house IT Team | Artek Global Recommended | Traditional IT Vendor |
|---|---|---|---|
| Monthly Cost | HKD 40,000+ per hire (with MPF) | Transparent subscription — up to 40% less than in-house | Ad-hoc billing, hard to forecast |
| Response Time | Office hours only | 15-min average first response, 24/7 | 24–48 hours typical |
| Team Continuity | 1 resignation = operational risk | Tiered team backup, zero service gaps | Rotating engineers, inconsistent service |
| Skill Coverage | Narrow — one profile can't cover everything | Full stack: network, systems, cloud, security | Usually hardware/network only |
| Compliance Support | Requires external consultant | ✓ PDPO / ISO 27001 / HKMA built in | Rarely included |
| Tools & Platforms | You buy them separately | ✓ RMM, PSA, SOC platforms included | Manual, low platform maturity |
| Reporting & Transparency | Depends on individual | ✓ Monthly reports + real-time dashboard | Usually invoice only |
| Development Extension | — | ✓ Optional extension to custom development & automation | — |
Not sure which model fits you?
Book a Free 30-Minute Advisory CallCompliance
Doing Business in Hong Kong — Compliance Is Built In, Not Bolted On
From personal data privacy to financial regulator guidelines, Artek understands every IT-relevant Hong Kong regulation. So when audit season arrives — or an incident happens — you're ready.
PDPO (Personal Data Privacy Ordinance)
Applies to
Every business handling customer or employee personal data
Artek supports
Data flow mapping, access control, breach response planning, DPO advisory
HKMA Cybersecurity Guidelines / C-RAF 2.0
Applies to
Banks, SVFs, virtual banks, licensed brokerages
Artek supports
Cybersecurity assessments, incident reporting workflows, TLPT readiness, C-RAF audit assistance
ISO 27001 Information Security Management
Applies to
Professional services, SaaS, and any business whose clients require ISO certification
Artek supports
ISMS design, risk assessment, internal audit, external audit preparation
PCI-DSS Payment Card Data Protection
Applies to
Retail, F&B, e-commerce, any merchant processing credit card data
Artek supports
Scope definition, network segmentation, pre-audit gap analysis
GDPR (EU General Data Protection)
Applies to
Cross-border businesses, SaaS, and e-commerce serving EU customers
Artek supports
Data subject rights workflows, cross-border transfer assessments, DPIAs
Platform-Driven MSP
We're Not "Sending Engineers" — We're a Platform-Driven MSP
Artek runs on the same enterprise-grade platforms used by the world's leading MSPs — giving your IT service full visibility, automation, and auditability.
RMM — Remote Monitoring & Management
24/7 monitoring of every endpoint and server, with automated alerting and remediation.
PSA — Professional Services Automation
Every ticket, every hour, every asset, every SLA — tracked end-to-end. No hidden charges.
SOC — Security Operations Centre
Real-time threat detection and response, powered by Microsoft Sentinel and Defender.
IT Knowledge Base & Documentation Platform
Every device, every password, every configuration — version-controlled and documented.
Client Dashboard
Real-time visibility into service status, ticket progress, SLA performance, and asset inventory — full transparency, always.
Why platform matters
Traditional IT vendors rely on "the engineer's memory" — when that person leaves, so does your institutional knowledge. Artek documents every setting and monitors every device. Your IT service becomes sustainable, auditable, and portable.
Beyond MSP
More Than an MSP — Your One-Stop Technology Partner
Beyond Managed IT Services, Artek Global also delivers full-stack software development and digital transformation. When operations and development sit under one roof, you get:
Explore Development ServicesExtended Services
How We Work
From First Meeting to Stable Operations — Four Steps to Get Started
Free IT Health Check (2 hours)
A combined remote and onsite assessment. We scan your current IT environment and surface 20+ potential risks and optimisation opportunities. No commitment, no cost.
Custom Proposal (within 1 week)
Based on the health check and your business goals, we design 2–3 tailored engagement options — with transparent scope, SLAs, and monthly pricing.
Onboarding & Transition (2–4 weeks)
Documentation, monitoring deployment, ticketing system integration, and key stakeholder training. We run in parallel with your existing IT or previous vendor to ensure zero disruption.
Steady-State Operations + Quarterly Business Reviews
Day-to-day 24/7 monitoring and support, plus a quarterly Business Review covering SLA performance, incidents, optimisation recommendations, and forward planning.
Client Stories
Trusted by Hong Kong Businesses
“Artek turned our 2-person IT team into what feels like a 6-person operation. Their HKMA audit preparation experience alone saved us months of trial and error.”
IT Director
Hong Kong Licensed Brokerage
Hong Kong Licensed Brokerage
“Staff issues used to sit for half a day. Now the average response is under 10 minutes. After a year with Artek, internal IT complaints dropped by 80%.”
Partner
Hong Kong Law Firm
Professional Services
“Cloud, security, and day-to-day operations — all with Artek, so we can focus on scaling the business. Their monthly reports are the clearest I've seen from any vendor.”
CEO
Cross-border E-commerce Company
E-commerce
FAQ
Questions You're Probably Asking
How is Managed IT different from traditional IT outsourcing?
Traditional IT outsourcing is reactive — you call when something breaks, and you pay per incident. Artek’s Managed IT is proactive and subscription-based. Our RMM platform monitors your environment 24/7, and most issues are detected and resolved automatically before you notice. Transparent pricing, predictable budgets.
We already have an internal IT team. Do we still need Artek?
Absolutely — this is where our Co-Managed IT model shines. Your internal IT focuses on strategy and business proximity, while Artek covers 24/7 monitoring, specialist domains (like cybersecurity and cloud), holiday coverage, and project surges. In fact, 80% of our Co-Managed clients report that their internal IT job satisfaction improves after we join.
What's the contract length? Can we cancel mid-term?
Our standard contract is 12 months with a 30-day termination clause. We stand behind our service quality with a 90-day satisfaction guarantee for new clients (specifics per contract).
What are your support hours?
Standard support: Monday to Friday, 09:00–18:00 (HKT).
24/7 monitoring: Continuous automated monitoring and critical alert response. 24/7 human coverage: Available as an add-on.
What size of business does Artek serve?
From 15-person startups to 500+ mid-market enterprises. Our three engagement models let us flex to different scales. Businesses under 20 staff typically choose Fully Managed; those over 50 staff often prefer Co-Managed.
Where is our data stored? Is it PDPO-compliant?
Absolutely — this is where our Co-Managed IT model shines. Your internal IT focuses on strategy and business proximity, while Artek covers 24/7 monitoring, specialist domains (like cybersecurity and cloud), holiday coverage, and project surges. In fact, 80% of our Co-Managed clients report that their internal IT job satisfaction improves after we join.
What happens if you miss the SLA?
Every contract has explicit SLA terms and a service credit mechanism. If we miss the SLA in a given month, we refund a proportional amount of the service fee and provide a root cause analysis (RCA) report.
Can I subscribe to just one service — for example, only cybersecurity?
Yes — this is our Specialist Managed model. You can choose only security, only cloud, or only network. And you can always expand later as your needs grow.