What's the difference between Fully Managed IT and Co-Managed IT?

Fully Managed IT means Artek Global is your entire IT department — we own every layer of technology operations. Co-Managed IT is designed for companies that already have an internal IT team and need us to augment specific functions (e.g. 24/7 monitoring, cybersecurity, or after-hours support).

How quickly can you onboard our company?

Standard onboarding takes 3–4 weeks from contract signature. Urgent transitions (e.g. after a previous MSP failure) can be expedited to 7–10 days.

Do you support on-site visits?

Yes. All plans include on-site support for issues that cannot be resolved remotely. Hong Kong Island, Kowloon, and New Territories are covered same-business-day.

What happens if we grow — or shrink?

Pricing scales monthly based on active users. Adding or removing staff is a simple provisioning ticket. No penalties, no long renegotiations.

Do you handle Mac, PC, or both?

Both. We fully support Windows, macOS, iOS, Android, and Linux environments.

What SLAs do you commit to?

Standard SLA: 99.95% uptime, 15-minute first response for critical issues, 1-hour first response for high-priority, resolution targets defined per issue class. Full SLA schedule is included in every contract.

Can you help with compliance (HKMA, GDPR, ISO 27001)?

Yes. We have experience aligning IT operations with HKMA (Hong Kong Monetary Authority), PCPD, GDPR, ISO 27001, and SOC 2 requirements. Our vCIO leads compliance readiness as part of every engagement.

What if we already have Microsoft 365 or existing tools?

We work with your existing stack. Part of onboarding is auditing what you have, optimising licences, and only recommending replacements if there’s a clear ROI.

What if we want to leave?

Our contracts include a clean-exit clause. All documentation, credentials, and configurations are handed over in a structured 30-day transition. We’re confident enough in our service that we don’t need to lock clients in.

Fully Managed IT · Hong Kong

Your Entire IT Operation, Fully Managed.

Co-Managed IT is the flexible partnership model for businesses that already have internal IT — but need to extend coverage, close skill gaps, or scale capacity without adding headcount. Your team stays in control. We fill the rest.

Book a Free IT Health CheckExplore Engagement Models

Not outsourcing. Not staffing. Partnership.

Co-Managed IT is a modern partnership model where your internal IT team keeps ownership of strategy, culture, and business context — while Artek Global provides the tools, coverage, specialists, and capacity that would otherwise require additional hires. You choose exactly which layers to keep in-house and which to hand over. Everything is flexible, transparent, and designed to make your existing team more effective, not obsolete.

Traditional Outsourcing

The MSP takes over. Your internal team loses control, visibility, and influence.

Contract Staffing

You rent a person. You still manage them, train them, and cover them when they leave.

Co-Managed IT

You keep your team. We become their extension. Together, you deliver more than either could alone.

One partner. Every layer of your IT. Handled end-to-end.

Fully Managed IT means Artek Global becomes your IT department. Not a break-fix hotline. Not a ticket-per-ticket vendor. A dedicated team responsible for the health, security, and evolution of your entire technology stack — measured against SLAs, reported monthly, and paid for at a fixed, predictable rate.

Unlimited Help Desk Support

Users get help via phone, email, chat, or Teams — from real senior engineers in Hong Kong, not scripted call-centre staff. Average first response: under 15 minutes.

24/7 Monitoring & Alerting

Continuous monitoring of servers, networks, endpoints, and cloud services. Our NOC detects and resolves 70% of incidents before your team even notices.

Network & Infrastructure

Firewall management, WiFi optimisation, VPN, VLAN, ISP liaison, and on-site cabling coordination. Hong Kong office and remote workforce covered equally.

User Lifecycle Management

Onboarding, offboarding, permission changes, device provisioning — turned around within one business day, standardised across your company.

Vendor Management

We become the single point of contact for all your IT vendors — ISP, hardware, SaaS, cloud, printer, CCTV. You stop being the middleman.

Cloud & Microsoft 365 Management

Full lifecycle management of Microsoft 365, Azure, AWS, and Google Workspace — including provisioning, licence optimisation, backup, and governance.

Cybersecurity & Compliance

Endpoint protection, email security, patch management, MFA enforcement, dark-web monitoring, and quarterly security reviews. Aligned with HKMA, PCMA, and GDPR requirements where applicable.

Backup & Disaster Recovery

Automated daily backups, immutable off-site copies, and tested recovery procedures. RTO and RPO defined in your SLA — not left to chance.

Strategic IT Advisory

Dedicated vCIO who reviews your IT quarterly, benchmarks costs, and builds a 12-month technology roadmap tied to your business goals.

Service Scenarios

Where Fully Managed IT fits your business

Same operating model — tailored to how your industry actually runs in Hong Kong.

Licensed firms need IT that survives audits — not just uptime.

Brokerages, asset managers, and fintech startups face HKMA scrutiny, strict access controls, and zero tolerance for downtime during market hours. One internal IT hire cannot cover security, compliance, and 24/7 operations.

24/7 monitoring with documented incident response aligned to HKMA expectations
Segregated access controls, MFA enforcement, and audit-ready change logs
vCIO-led quarterly reviews mapping IT controls to regulatory requirements

HKMA-aligned

Audit-ready

Client confidentiality and matter continuity cannot depend on one person.

Law firms and professional services practices handle privileged data, hybrid work, and partner-level expectations for responsiveness. IT failures directly impact billable hours and client trust.

Secure Microsoft 365 tenant hardening with DLP and email security
Same-day user onboarding and secure offboarding for matter teams
On-site support for court deadlines, office moves, and partner devices

PDPO-compliant

M365 governance

Peak-season traffic and distributed stores need proactive IT — not reactive fixes.

Retailers and e-commerce operators run POS systems, warehouse tools, and customer-facing platforms across multiple locations. Downtime during campaigns or trading hours is revenue lost.

Proactive monitoring across stores, warehouses, and cloud storefronts
Vendor management for POS, ISP, and payment infrastructure
Scalable help desk for seasonal staff surges without hiring internally

Multi-site

Peak-ready

Patient data protection is non-negotiable — and increasingly inspected.

Clinics, medical groups, and health-tech operators must protect sensitive personal data under PDPO while keeping clinical systems available to practitioners and admin staff.

Endpoint protection, encryption, and access policies for clinical workstations
Backup and disaster recovery with tested RTO/RPO in your SLA
Compliance documentation and security awareness training for all staff

PDPO

ISO 27001 ready

Factory floors and supply chains need stable networks — not IT firefighting.

Manufacturers and logistics operators depend on warehouse systems, IoT devices, and cross-site connectivity. Legacy infrastructure and thin internal IT teams create single points of failure.

Network and firewall management across office, warehouse, and production sites
On-site smart-hands for hardware, cabling, and device deployment
Unified monitoring so operations teams see issues before production stops

OT/IT bridge

On-site Engineer

Hong Kong HQ with regional offices needs one accountable IT partner.

Companies with Hong Kong headquarters and offices in Greater Bay Area or APAC struggle with fragmented vendors, inconsistent security, and no single view of their technology estate.

Centralised Microsoft 365 and Azure governance across all entities
Standardised onboarding, security baselines, and reporting from one dashboard
Hong Kong-based engineers coordinating with regional sites and vendors

Multi-office

GBA/APAC

What actually changes in your business.

60–80% reduction in IT-related downtime

Proactive monitoring catches issues before they impact your team.

30–45% lower total IT cost

Consolidated vendors, optimised licences, and no more emergency premium billing.

3× faster user issue resolution

Real engineers, real SLAs, real response times — measured monthly.

Full compliance readiness

Audit-ready documentation and controls, always.

Predictable monthly budget

One fixed fee. No surprises. Forecast IT costs 12 months out with confidence.

How It Works

From chaos to fully managed in 30 days.

Discovery & Assessment (Week 1)

We audit your current environment: infrastructure, applications, security posture, licences, and pain points. You receive a written IT Health Report.

Transition Plan (Week 2)

We deliver a documented onboarding plan: what we'll manage, what we'll fix immediately, what we'll improve over the first 90 days, and your service SLA.

Onboarding & Stabilisation (Weeks 2–4)

We deploy monitoring agents, migrate documentation, take over vendor relationships, and remediate critical issues. Your team meets their dedicated engineers.

Ongoing Management (Month 2+)

24/7 operations begin. Monthly service reports. Quarterly strategic reviews with your vCIO. Annual technology roadmap.

How It Works

Why Hong Kong businesses choose Artek Global over traditional MSPs.

Hong Kong-Native, Not Outsourced

Proactive monitoring catches issues before they impact your team.

30–45% lower total IT cost

Consolidated vendors, optimised licences, and no more emergency premium billing.

3× faster user issue resolution

Real engineers, real SLAs, real response times — measured monthly.

Full compliance readiness

Audit-ready documentation and controls, always.

Predictable monthly budget

One fixed fee. No surprises. Forecast IT costs 12 months out with confidence.

Fully Managed IT is right for you if…

If most of these apply, Fully Managed IT is likely the right engagement model for your team.

You're a Hong Kong company with 20–500 employees
You have no internal IT team, or a single overwhelmed IT person
You depend on Microsoft 365, cloud infrastructure, or SaaS platforms
You handle sensitive data (financial, legal, healthcare, personal)
You want to fix IT costs and reduce management overhead
Compliance, security, or audits matter to your business

Not sure if you're a fit?

Book a free 30-minute assessment

FAQ

Frequently Asked Questions

What's the difference between Fully Managed IT and Co-Managed IT?
Fully Managed IT means Artek Global is your entire IT department — we own every layer of technology operations. Co-Managed IT is designed for companies that already have an internal IT team and need us to augment specific functions (e.g. 24/7 monitoring, cybersecurity, or after-hours support).
How quickly can you onboard our company?
Standard onboarding takes 3–4 weeks from contract signature. Urgent transitions (e.g. after a previous MSP failure) can be expedited to 7–10 days.
Do you support on-site visits?
Yes. All plans include on-site support for issues that cannot be resolved remotely. Hong Kong Island, Kowloon, and New Territories are covered same-business-day.
What happens if we grow — or shrink?
Pricing scales monthly based on active users. Adding or removing staff is a simple provisioning ticket. No penalties, no long renegotiations.
Do you handle Mac, PC, or both?
Both. We fully support Windows, macOS, iOS, Android, and Linux environments.
What SLAs do you commit to?
Standard SLA: 99.95% uptime, 15-minute first response for critical issues, 1-hour first response for high-priority, resolution targets defined per issue class. Full SLA schedule is included in every contract.
Can you help with compliance (HKMA, GDPR, ISO 27001)?
Yes. We have experience aligning IT operations with HKMA (Hong Kong Monetary Authority), PCPD, GDPR, ISO 27001, and SOC 2 requirements. Our vCIO leads compliance readiness as part of every engagement.
What if we already have Microsoft 365 or existing tools?
We work with your existing stack. Part of onboarding is auditing what you have, optimising licences, and only recommending replacements if there’s a clear ROI.
What if we want to leave?
Our contracts include a clean-exit clause. All documentation, credentials, and configurations are handed over in a structured 30-day transition. We’re confident enough in our service that we don’t need to lock clients in.